Legal
Privacy Policy
Welcome to OperationsIntel.ai (“OpsIntel,” “we,” “our,” or “us”), a product of Doughmain Holdings, Inc.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.operationsintel.ai, use our websites, applications, software, and related services, including the OpsIntel platform, customer portals, demos, and related communications.
OpsIntel is a business-to-business operational intelligence platform designed for restaurant operators, franchise operators, and multi-location businesses. We are committed to protecting privacy while providing secure and reliable services.
1. Scope
This Privacy Policy applies to:
- Our public website
- Customer portals
- The OpsIntel platform
- AI-powered operational intelligence services
- Customer support interactions
- Product demonstrations
- Marketing communications
- Any other services that reference this Privacy Policy
This Privacy Policy does not apply to third-party websites or services that may be linked from our Services.
2. Information We Collect
The information we collect depends on how you interact with OpsIntel.
Information You Provide
You may provide information including:
- Name
- Business name
- Email address
- Phone number
- Job title
- Company information
- Demo requests
- Support requests
- Communications with us
- Account credentials, where applicable
Account Information
When your organization creates an OpsIntel account, we may collect:
- User profile information
- Organization membership
- User roles and permissions
- Authentication information
- Login history
- Security preferences
Customer Business Data
Customers may authorize OpsIntel to process business information from systems they control.
Examples may include:
- Operational metrics
- Financial information
- Store performance data
- Labor metrics
- Sales information
- Inventory information
- Guest experience metrics
- Operational reporting
- Uploaded business documents
- Configuration settings
This information is referred to as “Customer Data.”
Automatically Collected Information
When you use the Services, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Session information
- Error logs
- Usage statistics
- Authentication events
- Security logs
3. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep users signed in
- Secure user sessions
- Remember preferences
- Improve website performance
- Maintain platform functionality
- Detect abuse and security threats
Most browsers allow you to manage cookies through browser settings. Disabling certain cookies may affect functionality.
4. How We Use Information
We use information to:
- Provide the Services
- Operate customer accounts
- Authenticate users
- Deliver operational intelligence
- Generate analytics
- Produce AI-assisted insights
- Improve product performance
- Respond to support requests
- Communicate with customers
- Detect fraud, abuse, or security threats
- Protect platform security
- Comply with legal obligations
- Develop new product features
- Improve customer experience
5. AI Processing
OpsIntel uses artificial intelligence to help generate operational insights, recommendations, summaries, and business intelligence.
Our AI capabilities are designed to assist human decision makers. The platform does not autonomously operate customer businesses or make decisions on behalf of customers.
AI-generated responses are based on information available at the time of processing and should be reviewed by authorized personnel before making business decisions.
6. Customer Data
Customers retain ownership of their Customer Data.
OpsIntel processes Customer Data to provide, secure, maintain, support, and improve the Services in accordance with applicable agreements.
Customer Data may include information imported from customer-authorized business systems, uploaded by customers, or generated through customer use of the Services.
OpsIntel does not acquire ownership of Customer Data by processing it.
7. Derived Intelligence
OpsIntel develops proprietary operational intelligence through its software, methodologies, analytics, scoring systems, recommendation engines, machine learning workflows, and AI technologies.
Platform-generated outputs may include:
- Operational scores
- Performance analytics
- Business intelligence
- AI-generated recommendations
- Trend analyses
- Predictive insights
- Operational benchmarks
- Executive summaries
- Recommendation methodologies
Unless otherwise agreed in writing, OpsIntel retains ownership of its software, algorithms, methodologies, platform workflows, and related intellectual property.
Nothing in this Privacy Policy transfers ownership of OpsIntel’s software, algorithms, methodologies, or platform intellectual property.
8. How We Share Information
We do not sell personal information.
We may share information:
- With service providers supporting the Services
- With infrastructure providers
- With authentication providers
- With communications providers
- With AI service providers
- With analytics providers
- With payment processors
- When required by law
- During corporate transactions
- To protect legal rights
- With customer authorization
Service providers receive only the information reasonably necessary to perform their services.
9. Third-Party Services
OpsIntel relies on third-party infrastructure and technology providers to operate the Services.
These providers may assist with:
- Cloud infrastructure
- Authentication
- Artificial intelligence processing
- Email delivery
- Payment processing
- Monitoring
- Customer support
- Security
- Data storage
These providers process information on our behalf under applicable contractual protections. Technology providers may change over time as our platform evolves.
10. Customer Responsibilities
Customers are responsible for:
- Ensuring they have authority to provide Customer Data
- Maintaining appropriate permissions for connected systems
- Managing user access
- Protecting account credentials
- Reviewing AI-generated recommendations before implementation
- Complying with applicable laws
11. Data Security
OpsIntel maintains administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
No method of transmission or storage can be guaranteed to be completely secure.
12. Data Retention
We retain information only as long as reasonably necessary to:
- Provide the Services
- Fulfill contractual obligations
- Maintain business records
- Resolve disputes
- Protect platform security
- Comply with legal obligations
Retention periods may vary depending on the type of information and applicable legal requirements.
13. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Request a copy of your information
- Object to certain processing
- Withdraw consent where applicable
- Exercise other rights provided by applicable law
We may verify your identity before processing requests.
14. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Subject to applicable exceptions, California residents may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Information regarding categories of data collected
- Information regarding disclosure practices
OpsIntel does not sell personal information and does not share personal information for cross-context behavioral advertising.
Requests may be submitted using the contact information below.
15. Children’s Privacy
The Services are intended for businesses and individuals acting in a professional capacity.
OpsIntel does not knowingly collect personal information from children under 13 years of age.
16. International Users
OpsIntel primarily serves customers located in the United States.
If information is processed in other jurisdictions where we or our service providers operate, we will handle such processing in accordance with applicable legal requirements.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will become effective upon posting an updated version on our website unless otherwise required by law.
Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
OpsIntel
A product of Doughmain Holdings, Inc.
Email: support@operationsintel.ai